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ORCID1st ICServ 2013: Tokyo, Japan
- Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka:
Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. Springer 2014, ISBN 978-4-431-54815-7
Data Assimilation and Human Modeling/Enhancing Service Analysis and Testing with VR/AR/MR
- Tomohiro Fukuhara, Ryuhei Tenmoku, Takashi Okuma, Ryoko Ueoka, Masanori Takehara, Takeshi Kurata:
Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant. 3-13 - Satoshi Suzuki, Masaya Ando, Hiroshi Hashimoto, Hajime Asama:
Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction. 15-23 - Koji Makita, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Takeshi Kurata:
PDRplus: Human Behaviour Sensing Method for Service Field Analysis. 25-30
Mechanism Design for Services
- Keiji Hirata, Shoji Sano, Yoh Shiraishi, Hitoshi Matsubara, Hideyuki Nakashima:
Serviceological View of the Development of a Person Trip Survey Application. 33-38 - Shota Shimizu, Kenju Akai
, Nariaki Nishino:
Modeling and Multi-agent Simulation of Bicycle Sharing. 39-46 - Keita Kodama, Nariaki Nishino, Takeshi Takenaka, Hitoshi Koshiba:
Modeling Shop Mix Problems as Pareto Optimization Considering Consumer Preference. 47-54 - Kenju Akai, Kengo Hayashida, Nariaki Nishino:
New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic Experiments. 55-67 - Bujie Xu, Ken-ichiro Ogawa, Naoki Higo, Taiki Ogata, Takayuki Nozawa, Koji Ara, Kazuo Yano, Yoshihiro Miyake:
Analysis of Service Network in Terms of the Synchronization of Body Movements During Face-to-Face Communication. 69-74
Tourism and Hospitality
- Satoshi Shimada, Taiki Ogata, Jun Ota, Tatsunori Hara:
Constructing Required Functions of Tourism Service Based on Tourists' Expectancy in Trip Planning. 77-83 - Mayumi J. Hikita, Hiroshi G. Okuno:
Proposal of International Conference Promotion: Destination Branding and Risk Management by a Network of Conference Centres. 85-95
Product Service System (PSS)
- Meira Levy, Reuven Karni:
A Web 2.0 Platform for Product-Service System Management. 99-106 - Kentaro Uei, Yutaro Nemoto, Yoshiki Shimomura:
EDIPS: Effective and Enjoyable Product-Service System Design Education Through Active Thinking. 107-116 - Amir Taabodi, Tomohiko Sakao, Mattias Lindahl:
Incorporation of Product/Service System Concept in R&D for Complex Products and Systems. 117-124 - Paolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini:
Product-Service Portfolio Configuration vs. Economic and Financial Results: An Empirical Analysis in the Italian Truck Industry. 125-132
Healthcare Services
- Takuichi Nishimura, Tomohiro Fukuhara, Kosuke C. Yamada, Masahiro Hamasaki, Masato Nakajima, Hiroyasu Miwa, Kentaro Watanabe, Ken Fukuda, Yoichi Motomura:
Proposal of Handover System for Care Workers Using Community Intelligence. 135-142 - Peter Ylén, Ossi Koivula, Joona Tuovinen, Jukka Ranta:
Modelling and Simulating Complicated Service Networks in Health Care. 143-149 - Shinobu Fujita, Kazuyoshi Hidaka:
Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction. 151-158 - Keiko Aoki, Kenju Akai, Noriko Yoshida, Yoshiko Aoki:
An Evaluation of Rapid Oral Bacterial Detection Apparatus for an Oral Healthcare Service. 159-168 - Shusaku Tsumoto, Shoji Hirano, Haruko Iwata:
Data-Oriented Maintenance of Schedule Management of Nursing Care. 169-177
Service Innovation and Design
- Mikio Aoyama:
Model and Its Management Architecture of Software Service Supply Chains. 181-189 - Takeshi Ikeda, Mitsuru Kawamoto, Akio Sashima, Junpei Tsuji, Hidenori Kawamura, Keiji Suzuki, Koichi Kurumatani:
An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial Facilities. 191-201 - Toshiya Kaihara, Nobutada Fujii, Tomomi Nonaka, Takeshi Shinmura:
A Proposal of Adaptive Restaurant Service Model with Co-creative Design. 203-211 - Jun Hirota, Yosuke Ogihara, Kazuya Oizumi, Kazuhiro Aoyama:
Design of Packaged Tours upon Semantic Service Model. 213-226 - Yuriko Sawatani:
Toward Research on Designing a Service System. 227-233 - Tomoyuki Fujita, Nozomi Sugiyama, Motoshi Kanke, Toshiyuki Yasui, Seiko Shirasaka, Takashi Maeno:
Concept Design of Cause-Related Marketing Using Wants Chain Analysis and Co-creation Workshops. 235-242 - Wataru Miura, Satoshi Shimada, Taiki Ogata, Jun Ota, Tamio Arai, Tatsunori Hara:
Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System. 243-251 - Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki:
The Effect and Reaction of Information Presentation in Surveillance Service. 253-261 - Giuditta Pezzotta, Roberto Pinto, Fabiana Pirola, Sergio Cavalieri:
Evaluation and Assessment of Two Simulation Software for Service Engineering. 263-272
Service Theory
- Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela:
Modeling the Dynamics of Service: The Creation of Customer Value. 275-285 - Hideyuki Nakashima, Haruyuki Fujii, Masaki Suwa:
Designing Methodology for Innovative Service Systems. 287-295
Public and Urban Services
- Seiichi Kawata, Junfu Chen, Kazuki Hirasawa, Keiichi Koyama, Shohei Ogawa, Bo Huang:
Proposal of a New Mutual-Aid Service to Support Resilient Society: Simulation-Based Service Design Approach. 299-307 - Donghui Lin, Toru Ishida:
User-Centered Service Design for Multi-language Knowledge Communication. 309-317 - Hidekazu Kasahara, Mikihiko Mori, Koichi Kurumatani, Masayuki Mukunoki, Michihiko Minoh:
A Tourism Information Service for Safety During School Trips. 319-326 - Daiji Kobayashi:
A Practical Approach to Improving the Provision of Information in New Chitose International Airport. 327-334 - Ryoichi Tamura, Hiromi Yoshioka:
Study on Investigation of User Satisfaction After Service Implementation About Public Transportation. 335-343
Service Management and Marketing
- Yutaka Yamauchi, Takeshi Hiramoto:
Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi Restaurants. 347-353 - Mikako Ito, Kanta Ito, Shinichiro Kawabata, Atsushi Endo, Tomoko Ota, Noriaki Kuwahara:
Improving Service Quality in Nursing Homes Based on the Employee's Satisfaction. 355-361
Service Economy and Productivity/Regional Development and Policymaking
- Hajime Tanji, Hirohide Kiri, Tetsuo Nakaya:
Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme. 365-375
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