Haoqiang Jiang Debra E. VanderMeer Paulo Gomes Balancing Workload and Care Communication Costs in Nurse Patient Assignment. 2018 AMCIS https://aisel.aisnet.org/amcis2018/Health/Presentations/11 conf/amcis/2018 db/conf/amcis/amcis2018.html#JiangVG18