"Defining, measuring and monitoring IT service goals and strategies: ..."

Bianca Trinkenreich et al. (2018)

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DOI: 10.1145/3239235.3268919

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Bianca Trinkenreich, Tayana Conte, Monalessa Perini Barcellos, Gleison Santos:
Defining, measuring and monitoring IT service goals and strategies: preliminary results and pitfalls from a qualitative study with IT service managers. ESEM 2018: 35:1-35:10

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