"Integrating SSTQUAL, Kano Model and Attractiveness Engineering to Analyze ..."

Hsuan-Min Hsu, Hsi-Jen Chen (2021)

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DOI: 10.1007/978-3-030-78462-1_34

access: closed

type: Conference or Workshop Paper

metadata version: 2024-10-06

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Hsuan-Min Hsu, Hsi-Jen Chen:
Integrating SSTQUAL, Kano Model and Attractiveness Engineering to Analyze User's Emotional Needs in Self Check-in Service. HCI (1) 2021: 439-450

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