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BibTeX record conf/ifip12/FilippouTHCMP23
@inproceedings{DBLP:conf/ifip12/FilippouTHCMP23,
author = {Stylianos Filippou and
Andreas Tsiartas and
Petros Hadjineophytou and
Spyros Christofides and
Kleanthis Malialis and
Christos G. Panayiotou},
editor = {Ilias Maglogiannis and
Lazaros S. Iliadis and
John MacIntyre and
Manuel Dom{\'{\i}}nguez},
title = {Improving Customer Experience in Call Centers with Intelligent Customer-Agent
Pairing},
booktitle = {Artificial Intelligence Applications and Innovations - 19th {IFIP}
{WG} 12.5 International Conference, {AIAI} 2023, Le{\'{o}}n,
Spain, June 14-17, 2023, Proceedings, Part {I}},
series = {{IFIP} Advances in Information and Communication Technology},
pages = {214--224},
publisher = {Springer},
year = {2023},
url = {https://doi.org/10.1007/978-3-031-34111-3\_19},
doi = {10.1007/978-3-031-34111-3\_19},
timestamp = {Thu, 15 Jun 2023 21:56:52 +0200},
biburl = {https://dblp.org/rec/conf/ifip12/FilippouTHCMP23.bib},
bibsource = {dblp computer science bibliography, https://dblp.org}
}

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