James R. Michaelis Deborah L. McGuinness Cynthia Chang John S. Erickson Daniel Hunter Olga Babko-Malaya 177-192 2015 Applications of Social Media and Social Network Analysis https://doi.org/10.1007/978-3-319-19003-7_10 series/lnsn/2015kc db/series/lnsn/kc2015.html#MichaelisMCEHB15