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Project Closeout: Operations & Training

The project closeout report summarizes a project to launch a new Plant Pals service. Key accomplishments included establishing an efficient delivery plan, installing supply chain software, training most employees, implementing order management software, testing products with customers, and gathering customer feedback. Lessons learned and next steps are outlined. The project timeline details milestones from establishing delivery to officially launching the service.

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Prathamesh Naik
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351 views2 pages

Project Closeout: Operations & Training

The project closeout report summarizes a project to launch a new Plant Pals service. Key accomplishments included establishing an efficient delivery plan, installing supply chain software, training most employees, implementing order management software, testing products with customers, and gathering customer feedback. Lessons learned and next steps are outlined. The project timeline details milestones from establishing delivery to officially launching the service.

Uploaded by

Prathamesh Naik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Project Closeout Report: Operations & Training Plan

Status: Draft
Date: 09-09
Author: Project Manager

Project Sponsor Operations Director

Project Team Financial analyst, Fulfillment Director, HR Specialist, Quality Assurance


Tester, Customer Service Manager, IT Manager, Inventory Manager,
Training Manager

Project Duration March 1-September 6

Executive Summary
Project Overview:

Key Accomplishments
● Established plant delivery and logistics plan that brought delivery costs down by 50
cents per unit
● Selected and installed supply chain management software and equipment, which helped
speed up plant procurement and sourcing
● Trained over 75% of employees before the service launch, boosting efficiency
● Installed new software to manage incoming orders, making the ordering process more
efficient
● Sent test batches to customers to refine product quality and delivery protocols
● Ran an ongoing customer survey to gather information on customer satisfaction
● Implemented feedback from customer surveys, increasing on-time deliveries by 10%
and satisfaction with customer service by more than 42%
● Implemented operations for Plant Pals service launch, creating a stable revenue stream

Lessons Learned
What went well?
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What went wrong? How did you resolve the issue?


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Open Items
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Next Steps and Future Considerations


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Project Timeline

March 1-April 9 Established a plant delivery and logistics plan

April 12-April 30 Selected & installed supply chain management software and
equipment

May 3-June 11 Trained over 75% of employees before sending out test batches

June 10-15 Installed software to manage incoming orders

June 21-August 16 Sent test batches to customers

June 21-July 19 Conducted a customer satisfaction survey

July 5-July 30 Implemented feedback from customer satisfaction survey

September 5 Implemented internal operations for the official service launch

Resources and Project Archive


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